Terms & Conditions of Sale

ORDERS
All contracts and orders are subject to final written approval, acceptance, and acknowledgement by the manufacturer. Prices acknowledged on deferred or hold orders will be firm for ninety (90) days. No minimum order limit. The Arctic Rays Sales Order provided at time of entry serves as confirmation of what Arctic Rays will be manufacturing per the received purchase orders. Note, once orders are released to production any customer requested changes may incur charges. Arctic Rays will confirm if the requested changes will incur a charge prior to proceeding with the change.

CANCELLATIONS
All released orders are subject to a cancellation charge up to the price of ordered goods.

PAYMENT TERMS
Upon approved credit, terms of payment for orders will be net thirty (30) days from date of invoice. A 1.5% per month interest charge or the highest rate allowed by applicable law, whichever is lower, will apply to all past due accounts. The purchaser will be liable for all costs incurred by the manufacturer in the event legal action becomes necessary to collect past due accounts.

SHIPPING
F.O.B. Origin, freight prepaid and add. Arctic Rays will select the carrier, method of shipment and route shipments at Arctic Rays’ discretion. Arctic Rays will ship per customer’s request provided that the customer assumes the shipping costs by providing carrier account information or accepting additional/upgraded shipping costs.

LOSS OR DAMAGE
Arctic Rays selected carrier: Customer is responsible for inspecting for damage and loss upon receipt of shipment. Should there be a loss or damage the customer must note that on the carrier’s delivery freight bill. The customer is to file a claim in writing with Arctic Rays which includes counts, pictures, and copies of the carrier delivery freight bill within seven (7) days of delivery. Delayed reporting of the claim could forfeit the customer’s right to a claim.

Customer selected carrier: Claims are to be submitted to the carrier by the customer in accordance with their terms. Arctic Rays assumes no responsibility for the shipment.

LIMITED WARRANTY
All Arctic Rays products come with a 1-year limited warranty.

Warranties shall be void if:
Product is not installed in accordance with the installation instructions or any applicable standards or codes.
Product is altered or repaired other than as authorized in writing by Manufacturer.
Product is operated in an environment or at an operating range outside of those outlined in the performance specification.
Product is damaged due to Acts of God, fire, extreme weather, floods, tornados hurricanes or war.

If product fails to operate in accordance with this warranty, Manufacturer will, at its option, repair or replace the product or defective part or credit Purchaser for the purchase price. Warranty does not include any removal or reinstallation costs or expenses. Any warranty claim must be asserted by the Purchaser in writing within the warranty time period cited above.

Manufacturer assumes no liability for special, incidental, or consequential damages, including without limitation, damages resulting from loss of use, profits, business or goodwill, whether or not manufacturer has been advised of the possibility thereof.

Warranty shall extend only through the original Purchaser/End User and is not transferable to anyone who subsequently purchases, leases, or otherwise obtains product.

RETURNS
All sales are final. Product returned for repair or replacement based on a warranty claim must be returned with a Manufacturer issued Return Merchandise Authorization (RMA).

If the reason for return is due to an alleged breach of the terms of the product’s limited warranty, Manufacturer shall send an RMA form to be completed and included with the returned product. If the reason for return is due to other than an alleged breach of the terms of the product’s limited warranty, Manufacturer may or may not issue an RMA, at Manufacturer’s sole discretion; in such a case, Manufacturer will not consider a return beyond 90 days from original invoice date or for products that are not in resalable condition. In all cases, if a Product is returned to Manufacturer without a valid RMA number, delivery shall be refused and Customer shall be liable for all return shipping costs and charges, including, as applicable, all taxes.

If an RMA number is issued, it is valid for only thirty days. Products not returned to Manufacturer within this timeframe may not be eligible for any return, regardless of reason, and delivery may be refused. If an RMA number is issued, Customer shall be responsible for all shipment costs and charges to Manufacturer, including all taxes (if applicable). Whatever the reason an RMA number is issued, Customer shall bear sole risk for any product loss or damage while in transit.

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    Main Office:
    122 4th Avenue
    Suite 202
    Indialantic, FL 32903
    Phone: 567-343-2374

    New England Representative
    (NE, NY, NJ, PA)

    ESNE
    Mark Warren
    33 Main Street, Unit E
    Old Saybrook, CT 06475
    Phone: 860-388-1196
    sales@esalesne.com

    European Representative
    Ing.-Buero G. Pinnow IGP
    Markus Weis
    Kleine Reichenstr. 1
    20457 Hamburg, Germany
    Phone: +49 (0) 40 37 86 800
    igp@igp.de



    Taiwan and China Representative
    Teraprof Industrial Co., Ltd.
    Rm. 3, 12F., No.437
    Jianguo 3rd Rd.
    Sanmin Dist., Kaohsiung City 807, Taiwan (R.O.C.)
    Phone: 886-7-261-0988

    Korea Representative
    Marine innotec Co., Ltd.
    Techno 4-ro, Yuseong-gu, Republic of Korea 34013
    Phone: +82-(0)70-8844-7869 ryanjsmin@marineinnotec.com